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FAQ on purchasing CloneDVD

Q: How to retrieve my serial number?

A: Once your serial number is lost, please send us your order info including your order ID, the full name and version of our software, your full name, email etc. , or please send us the Order Confirmation Email. After your order info has been located on our system successfully, the serial number will be sent to you immediately.

Q: How can I update my CloneDVD?

A: We offer Free Update Lifetime for CloneDVD. When you would like to update your CloneDVD, please send us your request together with info below: your order ID, the full name and version of our software you purchased, your full name, email and address you fulfilled when you purchased the software. After we locate your order info on our system successfully, we will send you the valid download link and registration info of our latest version as soon as possible.

Q: I have received an online delivery email with download URL, but have no idea how to download?

A: 1. Open Internet Explorer, paste the download link to your Internet Explorer address;
2. Press “Enter” and click “Save” in the pop up download box;
3. Specify a folder to save the software into your hard disk, you will begin to download the software;