Technical Support

Before asking for our technology supports you should have browsed this online help carefully. We have collected a list of Frequently Asked Question for each application, please refer to the relative help file.

If your questions cannot be solved yet, please collect the following information and E-mail us. We will respond you as soon as possible:

  • Product Order Number
  • The sub application name and version number
  • Windows Operating System’s version
  • Hardware configuration (sound card, VGA card, Image Capturing card) and their specifications
  • The error message (screenshot welcomed)
  • The time and process descriptions about your troubles

    Screen shot of the error message and displaying window are strongly welcomed, please follow below steps to print error screen:

    • 1. Click Start->All Programs->Accessories->Paint to open Paint program;
    • 2. Activate the error window, press "PrintScreen" key in the key board;
    • 3. Copy and paste the captured screen in Paint, then save it;
    • 4. Attach the screen shot image in your email to us.

Email : support@clonedvd.net
Web site : http://www.clonedvd.net