Before asking for our technology supports you should have browsed this online help carefully. We have collected a list of Frequently Asked Question for each application, please refer to the relative help file.

If your questions cannot be solved yet, please collect the following information and E-mail us. We will respond you as soon as possible:

• Product Order Number
• The sub application name and version number
• Windows Operating System’s version
• Hardware configuration (sound card, VGA card, Image Capturing card) and their specifications
• The error message (screenshot welcomed)
• The time and process descriptions about your troubles
  
  Screen shot of the error message and displaying window are strongly welcomed, please follow below steps to print error screen:

  • 1. Click Start->All Programs->Accessories->Paint to open Paint program;
  • 2. Activate the error window, press "PrintScreen" key in the key board;
  • 3. Copy and paste the captured screen in Paint, then save it;
  • 4. Attach the screen shot image in your email to us.
  

Email : support@clonedvd.net
Web site : http://www.clonedvd.net