FAQs

Q: What is AVI?
A: Audio Video Interleaved - A multimedia file format for storing sound and moving pictures in RIFF format developed by Microsoft. An AVI file can use different codecs and formats so there is no set format for an AVI file unlike for example standard VCD video which sets a standard for resolution, bitrates, and codecs used.

Q: What is MPEG-4?
A: Latest compression method standardized by MPEG group, designed specially for low-bandwidth (less than 1.5MBit/sec bitrate) video/audio encoding purposes. One of the best-known MPEG-4 encoders is DivX which since version 5 has been fully standard-compliant MPEG-4 encoder.

Q: What file format does BlackBerry Video Converter support?
A: Please refer to Supported Media File page.


Q: I want to evaluate BlackBerry Video Converter before purchasing, where to download it? And what's the difference between the trial version and the full version?
We offer a free trial version for the customer to experience. You may download it from http://www.clonedvd.net/download.html.
BlackBerry Video Converter is not a freeware, the trial version is limited to use within 14 days. During trial period, a Register dialogue always popup to prompt you to register, and upon expired, you will not continure to use it, only if you purchase the serial number to register it.

Q: How to purchase BlackBerry Video Converter?
A: We offer an online purchase link which is encrypted and secure. Just go to www.BlackBerry-Video-Converter.net/buy.html to fill in your payment information, immediate online delivery or CD-ROM (costs an addition fee $9.95) will be available!

In addition the online credit card order, the following orders are also available:

Credit Card Order by Fax: Click here to go to the fax order form. Fill out the applicable information, and send the form to the fax number located at the top of the form.

Check / Money Order: Click here to go to the check order form.
Fill out the applicable information, and send the form with payment to the address located at the top of the form.

Credit Card Order by Phone: To place your order by phone call us with your credit card information ready at one of the numbers below:
Toll Free (US and Canada only): 888-447-1175
Standard (International): US 952-646-5558
Fax: US 801-497-9456

Q: What info should I prepare for technical support?
A: please collect the following information and E-mail us. We will respond you as soon as possible:

    Product Order-ID
    BlackBerry Video Converter’s version number
    Windows Operating System’s version
    Hardware configuration (sound card, VGA card, Image Capturing card) and their specifications
    The error message
    The time and process descriptions about your troubles.
    A screen shot of the error message and displaying window are strongly welcomed.


Email: support@clonedvd.net
Website: www.clonedvd.net

 

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