Technical Support

Before asking for our technical support, please carefully follow the Trouble Shooting to find the answer by yourself, and carefully read the FAQs(Frequently Asked Questions).

If your problems still cannot be solved yet, please collect the following information and e-mail us. We will respond you as soon as possible:

  • Product Order-ID
  • CloneDVD version number
  • Windows Operating System
  • Destination hard disk folder available capacity; work space folder available capacity
  • DVD Writer brand name and model
  • Source file, target file and copy mode
  • Detailed description of the source movie (movie name, size and region code)
  • The time and process descriptions about your troubles
  • A screen shot of the error message and displaying window are strongly welcomed
  • If necessary, please go to All Programs -> CloneDVD -> Send Error Report to us for further help.

Note: Please give a detailed time and process descriptions about your troubles and the error message (Please be more specific than "the product does not work" or "not satisfied with the product")

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Web site :