Before asking for our technical support you should have browsed this online help carefully. We have collected a list of Frequently Asked Questions here.
If your questions cannot be solved yet, please collect the following information and E-mail us. We will respond you as soon as possible:
Note: Please give a detailed time and process descriptions about your troubles and the error message (Please be more specific than "the product does not work.")
- Product Order ID
- DVD X Player’s version number
- Windows Operating System
- Hardware configuration (sound card, VGA card, Image Capturing card) and their specifications
(Please follow below steps to attach your detailed PC config. file in your mail:
click Start->Run, type "msinfo32" in Run window to open "System Information" window, then click "File"->"Export" to save your system info as a .txt file and then attach it to us.)
- The warning message(a screenshot is strongly recommended)
- The time and process descriptions about your troubles.
Email : email@example.com
Web site : http://www.clonedvd.net