Technical Support

Before asking for our technical support you should have browsed this online help carefully. We have collected a list of Frequently Asked Questions here.

If your questions cannot be solved yet, please collect the following information and E-mail us. We will respond you as soon as possible:

  • Product Order ID
  • DVD X Player’s version number
  • Windows Operating System
  • Hardware configuration (sound card, VGA card, Image Capturing card) and their specifications
    (Please follow below steps to attach your detailed PC config. file in your mail:
    click Start->Run, type "msinfo32" in Run window to open "System Information" window, then click "File"->"Export" to save your system info as a .txt file and then attach it to us.)
  • The warning message(a screenshot is strongly recommended)
  • The time and process descriptions about your troubles.
Note: Please give a detailed time and process descriptions about your troubles and the error message (Please be more specific than "the product does not work.")

Email :
Web site :