Q: What is ASF?
A: The Advanced Systems Format (ASF) is the file format used by Windows Media. ASF is an extensible file format designed to store synchronized multimedia data. It supports data delivery over a wide variety of networks and protocols while still proving suitable for local playback.

Q: What is DIVX?
A: DivX™ is a new format for digital video, much like MP3 is a format for digital music. DivX™ is the brand name of a patent-pending video compression technology created by DivXNetworks, Inc., (also known as Project Mayo). The DivX™ codec is based on the MPEG-4 compression standard. This codec is so advanced that it can reduce an MPEG-2 video (the same format used for DVD or Pay-Per-View) to ten percent of its original size.

Q: What is XVID?
XviD is an ISO MPEG-4 compliant video codec. It's not a product but an open source project which is developed and maintained by people around the world.

Q: What file format does iPod Video Converter support?
A: Please refer to Supported Media File page.

Q: I want to evaluate iPod Video Converter before purchasing, where to download it? And what's the difference between the trial version and the full version?
We offer a free trial version for the customer to experience. You may download it from http://www.clonedvd.net/download.html.
iPod Video Converter is not a freeware, the trial version is limited to use within 14 days. During trial period, a Register dialogue always popup to prompt you to register, and upon expired, you will not continure to use it, only if you purchase the serial number to register it.

Q: How to purchase iPod Video Converter?
A: We offer an online purchase link which is encrypted and secure. Just go to www.clonedvd.net/buy.html to fill in your payment information, immediate online delivery or CD-ROM (costs an addition fee $9.95) will be available!

In addition the online credit card order, the following orders are also available:

Credit Card Order by Fax: Click here to go to the fax order form. Fill out the applicable information, and send the form to the fax number located at the top of the form.

Check / Money Order: Click here to go to the check order form.
Fill out the applicable information, and send the form with payment to the address located at the top of the form.

Credit Card Order by Phone: To place your order by phone call us with your credit card information ready at one of the numbers below:
Toll Free (US and Canada only): 888-447-1175
Standard (International): US 952-646-5558
Fax: US 801-497-9456

Q: What info should I prepare for technical support?
A: please collect the following information and E-mail us. We will respond you as soon as possible:

Product Order-ID
iPod Video Converter’s version number
Windows Operating System’s version
Hardware configuration (sound card, VGA card, Image Capturing card) and their specifications
The error message
The time and process descriptions about your troubles.
A screen shot of the error message and displaying window are strongly welcomed.

Email: support@clonedvd.net
Website: www.clonedvd.net