Before asking for our technical support you should browse this online help carefully. We have collected a list of Frequently Asked Question here.If your questions cannot be solved yet, please collect the following information and email us. We will respond to you as soon as possible:

  • Product Order ID
  • iPod Video Converter’s version number
  • Windows Operating System’s version
  • Hardware configuration (sound card, VGA card, Image Capturing card) and their specifications
  • The warning message
  • The time and process descriptions about your troubles.