|Before asking for our technology supports you should have browsed this online help carefully. We have collected a list of Frequently Asked Question for each application, please refer to the relative help file.
.If your questions cannot be solved yet, please collect the following information and E-mail us. We will respond you as soon as possible:
- Product Order Number
- The sub application name and version number
- Windows Operating System’s version
- Hardware configuration (sound card, VGA card, Image Capturing card) and their specifications
- The error message (screenshot welcomed)
- The time and process descriptions about your troubles
Screen shot of the error message and displaying window are strongly welcomed, please follow below steps to print error screen:
1. Click Start->All Programs->Accessories->Paint to open Paint program;
2. Activate the error window, press "PrintScreen" key in the key board;
3. Copy and paste the captured screen in Paint, then save it;
4. Attach the screen shot image in your email to us.
Email : firstname.lastname@example.org
Web site : http://www.clonedvd.net